Resources
Support
Find answers to the most frequently asked questions or encountered problems.
Troubleshooting
I'm getting 5xx error codes, what can I do?
I'm getting 5xx error codes, what can I do?
Most 5xx errors are due to the Lucca API being down for maintenance or overloaded. Please retry later, and if it persists,
contact us. You can also go to our status page.
I'm not seeing object X in the API
I'm not seeing object X in the API
You may not have access rights to the X resource. The API reference indicates the OAuth scope(s) your client application
needs to have in order to access it. Besides, make sure you have access to the business-establishment the object is related to.
Bugs
How can I report a bug?
How can I report a bug?
Please create a ticket on our support platform or join our Lucca API Community.
How can I report a security vulnerability?
How can I report a security vulnerability?
Please create a ticket on our support platform. In the meantime, you may want
to stop your integration and revoke your tokens.
Do you have a bug bounty program?
Do you have a bug bounty program?
Yes, we have a private bug bounty program on yeswehack.com. If you want to join, please send your nickname at security@luccasoftware.com.
How-to
How can I iterate through pages of a collection?
How can I iterate through pages of a collection?
How can I get the last page of a collection?
How can I get the last page of a collection?
Simply reverse the sorting strategy, then take the first page.
Support
How to get support from us?
How to get support from us?
Create a ticket on our support platform or join our Lucca API Community.